FAQ
What is a Virtual Assistant (VA)?
A skilled professional who works remotely to support tasks such as admin, customer service, marketing, bookkeeping, or operations — without becoming your employee.
How is this different from hiring an employee?
Our VAs are independent contractors. You avoid NZ employment obligations (such as KiwiSaver and payroll taxes). We handle contracts, compliance, and billing.
How do payments, GST, and employment obligations work?
You don’t have any NZ payroll or employment liabilities. We simply invoice you:
– NZ clients: invoices include GST (claimable if you’re GST-registered)
– Overseas clients: services are usually GST zero-rated
We pay your VA directly — no payroll processing or overseas transfers needed.
How is IT security, privacy, and confidentiality handled?
Most VAs have professional home office equipment:
– Set up secure access (VPN, MFA, password tools)
– Ensure privacy & data handling meet the NZ Privacy Act 2020 and industry standards
– Require NDAs and strict confidentiality in every agreement
– Train VAs in data privacy compliance and safe client communication
– Use encrypted file sharing & backups
– Provide ongoing IT support and monitoring to keep systems secure and compliant.
What if the VA isn’t the right fit?
We provide support, training, or a free rematch if the initial VA isn’t a good fit.
How quickly can I get started?
We typically present a shortlist within 1–3 weeks; your chosen VA can start soon after on boarding.
Can I scale up or down if my needs change?
Yes. You can add more VAs or adjust hours as your business grows or slows.
Do you train VAs to use AI tools?
Yes — we can train your VA to use AI securely and productively during onboarding or ongoing support.
Are your VAs compliant with Philippine regulations?
Yes. We ensure all contractors meet Philippine tax and compliance rules so they’re not considered employees locally.